The benefits of training staff online are numerous, but it is important to have the right technology in place if training is to prove effective.
LXP is a Learning Experience Platform, the more advanced of which can also be driven by Artificial Intelligence (AI) that seeks to create a more personalised learning experiences while also helping users discover new learning opportunities.
It is a vast improvement on a learning management system (LMS), which only pushes pre-determined content with a focus on the administration, tracking, automation and reporting.
LXPs host content with the addition of providing search and social sharing functionality for learning content aggregated from many sources, which is recommended and delivered by AI.
Furthermore, the LXP’s algorithm can make content recommendations tailored to a learner’s specific needs.
In other words, it is the perfect tool for our modern age.
Benefits of an LXP
● Provides an intuitive learning experience;
● Provides employees with opportunities for professional development; and
● Offers a more independent, autonomous and self-directed style of learning.
Benefits to retailers
Retailers hire across geographical locations to service customers, coupled with the continual introduction of new products and services into the marketplace. The industry also deals with high employee turnover, posing a challenge to bring a new employee up to speed and informed of in a short space of time.
The key is to keep employees engaged while upskilling and introducing them to new technologies or product developments for improved customer service.
AI Virtual Learning Assistants: Thanks to Machine Learning (ML) and Natural Language Processing (NLP), chatbots are now capable of providing real-time assistance by giving feedback, answering questions, and recommending new materials or courses.
Management and analytics
LXP data is particularly useful for understanding what learners want to learn. Learner search data is valuable because it tells you what search topics are being used, which content is returned in results, and which content is accessed as a result of those searches.
The LXP can provide high-level data about what online learning content each learner has accessed and what they are searching for.
This data can be used to identify which parts of the organisation are most or least engaged.
LXP data can also be insightful in terms of what content is being used and what isn’t. It helps you know where you can save some money by removing or not renewing those licences.